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FREQUENTLY ASKED QUESTIONS
DAYCARE
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What is a solo dog? Is my dog solo?Solo dogs are unsuited for group play due to their preference for human companionship over that of other dogs. They may be fearful of other dogs or have other personality traits that necessitates their status as solo. In some instances a dog is kept out of group play by owner request. Solo dogs are provided a private yard or outdoor dog run where they can safely enjoy the sunshine and companionship of our staff. Solo dogs will incur an additional $10 fee per day of daycare and boarding. We offer solo daycare packages at reduced rates.
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My dog is not spayed or neutered, what should I expect?Unaltered dogs over 7 months of age incur an additional $10 fee per day of daycare and boarding, and may be treated as solo. We offer solo daycare packages at reduced rates. As hormones kick in, it may be necessary to separate them from group play for their safety and comfort. Solo dogs are provided a private yard or outdoor dog run where they can safely enjoy the sunshine and companionship of our staff. Some unaltered dogs over 7 months of age may be able to enter group play. Each dog is unique and we prefer to evaluate them as such. Our team will provide personalized recommendations based on a temperament evaluation.
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What vaccines and treatments do you require?We require rabies and distemper (dhpp) to be current. Bordetella is required every 6 months and must be administered 48 hours before your pup visits us. We highly recommend leptospirosis and canine influenza vaccines. We also require flea and tick treatment. Please provide proof via veterinary prescription or receipt photo. We do not allow flea collars.
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What discounts do you offer?We offer a 10% discount for active duty military, veterans, and Vista Chamber of Commerce members. For boarding we offer discounts for multiple dogs within the same household and for stays over 10 nights. Speak with our team for details. Our Share the Love rewards program is another way to save. Refer a friend to us and upon their first paid service, you get a free day of daycare or night of boarding. It's that easy!
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Do you have any breed restrictions?We do not. Each dog is evaluated during a temperament evaluation and individually assessed.
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What if it rains?We offer daycare, boarding, and grooming rain or shine. During rainy days we convert our indoor boarding rooms into daycare yards. Play groups and individual dogs are taken out periodically for bathroom breaks if the rain is continuous. If the rain has stopped, we will move all dogs outside into yards to continue playing.
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What would I bring for daycare?If your dog eats lunch or dinner, please bring a serving of each and label it with your dog's name. If it is cold out, feel free to bring a sweater for them.
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What should I bring for boarding?Please bring your dog's food and medications. Ensure each is labeled with their name and sealed. We will not accept unlabeled medications or supplements. Let us know the frequency of feeding, the amount of food per serving, as well as the medication schedule and dosage. We do not allow personal blankets, beds, or bowls due to the possibility of items getting lost, damaged, or potentially bringing in fleas or other illnesses. The only personal items we allow are slow feeder bowls.
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